Effective date: 9 March 2026
Last updated: 9 March 2026
These Terms & Conditions ("Terms") govern the use of BananaVentura.com and any related booking, enquiry, or communication services made available through the website (the "Platform").
The Platform is operated by Animus Systems SL, trading as Banana Ventura, with registered office at Calle ElÃas Bacallado Hernández, 57, 38290 La Esperanza, Santa Cruz de Tenerife, Spain, tax identification number B09801200, registered in the Commercial Registry of Santa Cruz de Tenerife, Volume 1234, Page 567, Section 8, Sheet TF-12345, email hello@bananaventura.com ("Banana Ventura", "we", "us", or "our").
By using the Platform or making a booking, you agree to these Terms.
For the purposes of these Terms:
Banana Ventura operates as an online booking platform and travel marketplace focused on excursions, tours, and activities in Tenerife and the Canary Islands.
The Platform is designed to help Customers identify and book Activities that are suitable for their expectations, experience level, availability, and any stated participation requirements. Banana Ventura may provide booking support, pre-booking guidance, communication tools, and general information intended to improve the quality of the match between Customers and Operators.
Unless expressly stated otherwise on the specific Activity page or at checkout, Banana Ventura does not organise, operate, manage, supervise, or physically provide the Activities listed on the Platform. Most Activities are provided by independent Operators.
Banana Ventura acts primarily as an intermediary platform between Customers and Operators. Our services may include:
Banana Ventura does not control the on-site execution of Activities, including operational decisions, guide conduct, transport, weather decisions, equipment quality, route changes, or safety procedures implemented by Operators.
Unless expressly stated otherwise on the relevant Activity page, when a Booking is confirmed a direct contract is formed between the Customer and the Operator responsible for delivering the Activity.
Banana Ventura is not a party to that service contract and is not the provider of the Activity itself, except where the Activity page clearly states that Banana Ventura is the provider.
The Operator is solely responsible for:
We aim to ensure that Activity descriptions, prices, timings, availability, inclusions, exclusions, restrictions, and cancellation terms shown on the Platform are clear and up to date. However, Activity information is provided by or based on information supplied by the relevant Operator.
Images, descriptions, durations, itineraries, pickup times, languages, and inclusions are indicative unless expressly confirmed otherwise.
The final details of an Activity, including meeting point, pickup instructions, weather-related adjustments, and practical requirements, may be confirmed by the Operator after Booking Confirmation.
Before completing a Booking, the Customer will be shown the main characteristics of the Activity, the total price, applicable cancellation conditions, and any important restrictions or requirements known to us.
By completing the checkout process and clicking the final button identified as a payment obligation button or equivalent wording, the Customer submits a binding booking request or confirms the Booking, as applicable.
A Booking is only confirmed when the Customer receives a Booking Confirmation by email, message, or through the Platform.
Banana Ventura may refuse or cancel a booking request before confirmation where:
The person making the Booking must be at least 18 years old and legally capable of entering into contracts.
The person making the Booking confirms that:
Many Activities are subject to participation requirements established by the Operator. These may include restrictions relating to:
Customers are responsible for reading the Activity description and ensuring that all participants meet the stated requirements before booking.
If a participant does not meet the applicable requirements, arrives in an unsuitable condition, or provides incomplete or inaccurate information relevant to participation, the Operator may refuse participation. In such cases, the Booking may be treated as a no-show or late cancellation and may not be refundable.
All prices displayed on the Platform are shown in EUR and include applicable taxes unless otherwise stated.
The total price payable will be shown before the Booking is completed. Additional charges will not be applied unless clearly disclosed before confirmation.
Payment may be collected:
as indicated during checkout.
Where Banana Ventura collects payment in connection with a Booking, Banana Ventura may retain a commission, platform fee, or service fee as part of the commercial arrangement with the Operator, unless a separate customer-facing fee is expressly shown during checkout.
Prices may change before Booking Confirmation. Once a Booking is confirmed, the confirmed price will not change except where required by law or where the Customer requests additional services.
Any request to modify a confirmed Booking, including date changes, participant changes, or Activity changes, is subject to availability and to the Operator's policy.
Banana Ventura will try to assist with reasonable change requests, but changes cannot be guaranteed. Additional charges may apply.
Cancellation and refund terms may vary depending on the Activity and the Operator. The specific cancellation policy applicable to the Booking will be shown on the Activity page and/or during checkout and forms part of the Booking terms.
Unless a different policy is expressly stated for the relevant Activity:
Where a refund is due, it will normally be returned using the original payment method, unless otherwise agreed or technically impossible.
Refund processing times may vary depending on the payment provider or bank.
Where the booked Activity consists of leisure services to be provided on a specific date or during a specific period, the statutory right of withdrawal that may otherwise apply to distance contracts does not apply, to the extent permitted by applicable law.
This does not affect any cancellation rights expressly offered for the specific Activity or any mandatory rights that cannot be excluded under applicable law.
Operators may modify, interrupt, or cancel an Activity where reasonably necessary due to:
Where an Activity is cancelled by the Operator and no suitable alternative is accepted by the Customer, the Customer will be offered the remedy provided under the applicable cancellation policy or mandatory law, which may include rescheduling, a voucher, credit, or a refund.
Customers are responsible for arriving at the meeting point or pickup location on time and following all instructions provided in the Booking Confirmation or by the Operator.
If a Customer arrives late, misses transport, is unavailable at the agreed pickup location, cannot be contacted using the details provided, or fails to comply with check-in requirements, the Booking may be treated as a no-show and may not be refundable.
Customers and participants must behave respectfully and comply with all safety instructions, laws, and reasonable directions given by Banana Ventura staff, the Operator, guides, drivers, crew members, or venue personnel.
The Operator or Banana Ventura may refuse participation, remove a participant, or cancel a Booking without refund where a participant is, in the reasonable opinion of the Operator or Banana Ventura:
If an issue arises during an Activity, the Customer should notify the Operator immediately and, where possible, also notify Banana Ventura as soon as reasonably possible so that the matter may be addressed on site.
Complaints submitted only after the Activity has ended may be more difficult to investigate, especially where the Operator was not given a reasonable opportunity to resolve the issue during the experience.
To submit a complaint after the Activity, please contact complaints@bananaventura.com and include your booking reference, date of the Activity, and a clear description of the issue.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
To the maximum extent permitted by law, and except in relation to obligations for which Banana Ventura is directly responsible, Banana Ventura shall not be liable for:
Banana Ventura remains responsible for its own obligations relating to the operation of the Platform, booking administration, and payment handling to the extent required by applicable law.
Many Activities available through the Platform take place in outdoor, marine, adventure, or physically demanding environments and may involve inherent risks that cannot be fully eliminated.
By participating, Customers acknowledge and accept those inherent risks, provided that nothing in this clause excludes any mandatory legal rights.
Banana Ventura shall not be responsible for delay, failure, or impossibility in performing its obligations where caused by events beyond its reasonable control, including natural disasters, volcanic activity, storms, extreme weather, fire, epidemic or pandemic measures, war, civil unrest, strikes, transport disruption, interruption of utilities or communications, cyberattacks, government restrictions, or similar events.
This clause does not affect any rights the Customer may have under mandatory law.
All content available on the Platform, including text, images, logos, trademarks, graphics, videos, layout, website design, and software elements, is owned by Banana Ventura and/or its licensors and is protected by intellectual property laws.
No content from the Platform may be copied, reproduced, distributed, published, modified, transmitted, displayed, or exploited without prior written permission, except where expressly permitted by law.
The Customer agrees not to:
We may suspend or restrict access where misuse is reasonably suspected.
The processing of personal data is governed by our Privacy Policy, available on the Platform.
Where cookies or similar technologies are used, they will be governed by the applicable Cookie Policy and consent settings.
These Terms may be made available in English and Spanish. If multiple language versions are published, the Spanish version shall prevail in the event of conflict, unless mandatory law requires otherwise.
Banana Ventura may keep an electronic record of Bookings and related contractual communications.
Before submitting a Booking, Customers may review the information entered and correct any input errors during the checkout process. If you identify an error after submitting a Booking, please contact us promptly at hello@bananaventura.com.
These Terms are governed by the laws of Spain.
If you are a consumer, nothing in these Terms limits any rights you may have under mandatory consumer law, including your right to bring proceedings before the courts that have jurisdiction under applicable law.
If you are not a consumer, any dispute arising out of or in connection with these Terms shall be submitted to the courts of Santa Cruz de Tenerife, unless mandatory law provides otherwise.
We may update these Terms from time to time for legal, operational, or commercial reasons. The version published on the Platform at the time of the Booking will apply to that Booking, unless a change is required by law.
For any questions regarding these Terms, please contact: