Privacy Policy

This Privacy Policy explains how Animus Systems SL, trading as Banana Ventura, with registered office at Calle Elías Bacallado Hernández, 57, 38290 La Esperanza, Santa Cruz de Tenerife, Spain, tax identification number B09801200, email privacy@bananaventura.com ("Banana Ventura", "we", "us", or "our"), processes personal data collected through BananaVentura.com, related communications, and booking services.

1. Who is the data controller?

The data controller for the personal data described in this Privacy Policy is:

Data Protection Contact: privacy@bananaventura.com

2. What personal data do we collect?

Depending on how you interact with us, we may collect the following categories of personal data:

2.1 Data you provide directly

• name and surname;
• email address;
• telephone number;
• nationality and language preference;
• booking details, including selected Activity, date, number of participants, and special requests;
• accommodation or pickup information where relevant to the Activity;
• messages, enquiries, reviews, or support requests sent to us;
• participant information provided for members of your group.

2.2 Payment and transaction data

• payment status;
• booking value;
• refund details;
• transaction references;
• limited payment-related information required to manage the transaction.

We do not intentionally store full payment card details on our own systems unless expressly stated otherwise. Payments are generally processed by authorised payment service providers.

2.3 Technical and usage data

• IP address;
• browser type and version;
• device type;
• operating system;
• date and time of access;
• pages visited and navigation data;
• cookie identifiers and related analytics data, where applicable.

2.4 Data related to participation requirements

For certain Activities, we or the relevant Operator may need limited information relating to safety, accessibility, suitability, or operational requirements. This may include information about age, mobility, swimming ability, pregnancy, physical limitations, or other details that are genuinely necessary for the Activity.

Please do not send health or special category data unless it is specifically requested and genuinely necessary for the Booking.

3. How do we collect your personal data?

We collect personal data:

• when you browse our website;
• when you submit an enquiry or complete a booking form;
• when you contact us by email, phone, WhatsApp, chat, social media, or contact form;
• when you subscribe to marketing communications;
• when you interact with our cookie banner or website tools;
• from Operators, payment providers, and service providers involved in your Booking, where necessary.

4. Purposes of processing and legal bases

We process your personal data for the following purposes:

4.1 To respond to enquiries and provide pre-booking assistance

We use your data to answer questions, recommend suitable Activities, and help you make an informed decision before booking.

Legal basis: pre-contractual measures and our legitimate interest in providing customer service.

4.2 To manage bookings and perform our services

We use your data to create and administer bookings, send confirmations, issue vouchers, coordinate operational details, manage changes and cancellations, and provide support.

Legal basis: performance of a contract.

4.3 To share information with the relevant Operator

We share the data necessary for the delivery of the booked Activity with the Operator responsible for providing it.

Legal basis: performance of a contract.

4.4 To process payments, prevent fraud, and keep internal records

We use relevant booking and transaction data to process payments, issue refunds, verify transactions, prevent fraud or misuse, and maintain accounting and internal records.

Legal basis: performance of a contract, compliance with legal obligations, and our legitimate interest in keeping the Platform secure.

4.5 To comply with legal and regulatory obligations

We may process and retain certain data to comply with tax, accounting, consumer, legal, and regulatory obligations, and to respond to lawful requests from public authorities.

Legal basis: legal obligation.

4.6 To send marketing communications

We may send you information about Activities, offers, updates, and similar services where you have given consent or where applicable law otherwise permits us to do so.

Legal basis: consent and, where permitted, our legitimate interest or existing customer relationship.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us.

4.7 To improve our website and services

We may use technical and usage data to analyse website performance, improve user experience, understand booking trends, and enhance our services.

Legal basis: legitimate interest and, where required, consent for non-essential cookies or similar technologies.

5. Special categories of data

Some Activities may require limited information relating to health, mobility, pregnancy, or other sensitive matters strictly relevant to safety or suitability.

Where such data is processed, we will only process the minimum necessary information and only where an appropriate legal basis exists under applicable data protection law, including explicit consent where required.

Providing this information may be necessary for the Operator to determine whether a participant can safely take part in the Activity.

6. Is providing data mandatory?

Certain personal data is required so that we can respond to enquiries, manage a Booking, process payment, or coordinate with the Operator. If you do not provide the required data, we may not be able to confirm or administer your Booking.

Providing data for marketing purposes is voluntary.

7. Who do we share your data with?

We may share your personal data with:

• the Operator responsible for delivering the booked Activity;
• payment service providers and financial institutions;
• IT, hosting, email, customer support, communications, analytics, and security providers;
• accountants, auditors, legal advisers, and insurers;
• public authorities, regulators, courts, or law enforcement bodies where required by law or necessary for the defence of legal claims.

Where Operators receive your personal data to deliver the Activity, they may process that data under their own privacy practices and legal obligations.

8. International data transfers

Some of our service providers may be located outside the European Economic Area.

Where personal data is transferred internationally, we will take appropriate safeguards required by applicable law, such as relying on an adequacy decision or using appropriate contractual protections.

9. How long do we keep your data?

We keep personal data only for as long as necessary for the purposes for which it was collected and for any additional period required by law or necessary for the defence of legal claims.

In general:

• enquiry data is kept for the time needed to respond and for a reasonable follow-up period;
• booking and transaction data is kept for the duration of the contractual relationship and thereafter for the periods required by tax, accounting, consumer, and limitation laws;
• marketing data is kept until you withdraw consent or object;
• technical and cookie-related data is kept according to the relevant cookie settings and retention periods.

10. Your rights

You may exercise the following rights, subject to applicable law:

• the right to access your personal data;
• the right to request rectification of inaccurate or incomplete data;
• the right to request erasure of your data in certain circumstances;
• the right to request restriction of processing;
• the right to data portability, where applicable;
• the right to object to processing based on legitimate interests;
• the right to withdraw consent at any time where processing is based on consent;
• the right not to be subject to certain automated decisions where applicable;
• the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) or another competent supervisory authority.

To exercise your rights, please contact privacy@bananaventura.com. We may request reasonable proof of identity before responding to your request.

11. Automated decision-making and profiling

Banana Ventura may use forms, filters, or internal tools to help match Customers with suitable Activities based on information provided during the enquiry or booking process.

We do not carry out solely automated decision-making that produces legal effects or similarly significant effects on you without complying with applicable law.

12. Cookies and similar technologies

We use cookies and similar technologies to:

• ensure the website functions properly;
• remember your preferences;
• measure website performance and traffic;
• improve website usability; and
• where permitted, support marketing and advertising activities.

Non-essential cookies will only be used where you have given the required consent.

For more information, please see our Cookie Policy.

13. Data concerning minors

Our booking services are intended to be used by adults. Where a Booking includes minors, their personal data must be provided by a parent, legal guardian, or authorised adult responsible for the Booking.

We do not knowingly collect personal data directly from minors without the involvement of a responsible adult.

14. Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no internet transmission or storage system can be guaranteed to be completely secure.

15. Third-party websites and services

Our website may contain links to third-party websites, payment platforms, social media pages, or external services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be available on our website and will indicate the effective date.

17. Contact

For privacy-related questions or to exercise your rights, please contact: